{"id":16690,"date":"2019-01-11T05:30:00","date_gmt":"2019-01-11T05:30:00","guid":{"rendered":"https:\/\/translatebyhumans.com\/?p=16690"},"modified":"2022-01-31T12:00:40","modified_gmt":"2022-01-31T12:00:40","slug":"the-translate-by-humans-app-for-zendesk-version-2-0-update","status":"publish","type":"post","link":"https:\/\/translatebyhumans.com\/blog\/zendesk-update-version-2\/","title":{"rendered":"The Translate By Humans App for Zendesk \u2013 Version 2.0 Update"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16690\" class=\"elementor elementor-16690\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e186b02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e186b02\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e6ed68a tbh-share-icon\" data-id=\"e6ed68a\" data-element_type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3222270\" data-id=\"3222270\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0ddbca elementor-widget elementor-widget-tbhtheme-category-listing\" data-id=\"e0ddbca\" data-element_type=\"widget\" data-widget_type=\"tbhtheme-category-listing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<ul class=\"tbh-category-listing\"><li style=\"background-image: url(https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/multilingual-customer-service.jpg)\"><a href=\"https:\/\/translatebyhumans.com\/blog\/category\/multilingual-customer-service\/\">Multilingual Customer Service<\/a><\/li><\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4792675 tbh-author-info elementor-widget elementor-widget-post-info\" data-id=\"4792675\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a165090 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/blog\/author\/mahi\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"elementor-avatar\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/03\/Mahi-1-150x150.png\" alt=\"Picture of Mahi Baid\" loading=\"lazy\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tMahi Baid\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-47b2da2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/2019\/01\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>January 11, 2019<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af3a9b elementor-widget elementor-widget-text-editor\" data-id=\"6af3a9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>It is extremely exciting to begin 2019 with new upgrades to our products and services! At Translate By Humans, we love to learn and grow and taking steps towards creating a\u00a0superior product helps us evolve.<\/p><p>The rollout of the 2nd version of the\u00a0<a href=\"https:\/\/www.lingpad.com\/integrations\/zendesk\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Translate By Humans app for Zendesk<\/a>\u00a0multilingual support sees 3 major updates that will make life easier for customer support agents using our technology on the help desk tool.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c72c9 elementor-widget elementor-widget-heading\" data-id=\"17c72c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Dual tabs to check on a ticket\u2019s order status<br><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54e82ce elementor-widget elementor-widget-image\" data-id=\"54e82ce\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"439\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_1_Img.jpg\" class=\"attachment-large size-large wp-image-810\" alt=\"Zendesk Dual Tabs Update\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_1_Img.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_1_Img-300x165.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_1_Img-768x422.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ccb4c elementor-widget elementor-widget-text-editor\" data-id=\"f3ccb4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By providing a two-part view of the translation orders placed on Zendesk, this update allows the agent to view all the orders linked to a particular ticket under a single list. There is no more need to scroll down endless lists of orders to find the translations linked to a particular ticket. All translations linked to the ticket under scrutiny can be pulled up with a single click.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81dbd1 elementor-widget elementor-widget-heading\" data-id=\"d81dbd1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reassign tickets to available agents<br><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac0076 elementor-widget elementor-widget-image\" data-id=\"4ac0076\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"382\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_2_Img.jpg\" class=\"attachment-large size-large wp-image-811\" alt=\"Zendesk Reassign Tickets Update\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_2_Img.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_2_Img-300x143.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_2_Img-768x366.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd95470 elementor-widget elementor-widget-text-editor\" data-id=\"bd95470\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If an agent goes away on holiday before receiving their requested translations, the support you provide to your foreign customer need not stop. Now the tickets that are waiting for translations can be reassigned to another agent who will then be able to use the incoming translations as was intended. This update allows for a seamless process in customer support, accounting for unplanned changes with the\u00a0existing support team.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83f5d4e elementor-widget elementor-widget-heading\" data-id=\"83f5d4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The ticket number is now mentioned on the order summary<br><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ced924 elementor-widget elementor-widget-image\" data-id=\"9ced924\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"439\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_3_Img.jpg\" class=\"attachment-large size-large wp-image-812\" alt=\"Zendesk Ticket Number Update\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_3_Img.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_3_Img-300x165.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/01\/3_3_Img-768x422.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c52cb9 elementor-widget elementor-widget-text-editor\" data-id=\"8c52cb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A small yet much-needed detail will now allow the agent to view the ticket number under all other details related to a translation order, allowing for a faster response strategy by being able to discern which order is for which ticket. Our dual-tab view already segregates the translations so that the agent may view the translations placed on the current ticket separately. But by being able to identify a ticket number among a long list of translations, the agents will now be able to keep a tab on the translation order status of any ticket from any page in their Zendesk dashboard.<\/p><p>We are looking to roll out further updates to the Translate By Humans app for Zendesk as we receive more feedback from customers, as well as from our improved understanding of how we can bring small but sure comforts to clients and support agents.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We&#8217;re beginning 2019 with 3 major updates for the Translate By Humans app for Zendesk! Find out how your customers can benefit from the upgrades. <\/p>\n","protected":false},"author":13,"featured_media":809,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Translate By Humans App for Zendesk - Version 2.0 Update<\/title>\n<meta name=\"description\" content=\"All that you need to know about the upgrades and changes offered in Version 2.0 of the Translate By Humans app for Zendesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/translatebyhumans.com\/blog\/zendesk-update-version-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Translate By Humans App for Zendesk - 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