{"id":19928,"date":"2019-04-18T03:54:00","date_gmt":"2019-04-18T03:54:00","guid":{"rendered":"https:\/\/translatebyhumans.com\/?p=19928"},"modified":"2022-01-31T11:47:21","modified_gmt":"2022-01-31T11:47:21","slug":"zendesk-update-version-2-1","status":"publish","type":"post","link":"https:\/\/translatebyhumans.com\/blog\/zendesk-update-version-2-1\/","title":{"rendered":"The Translate By Humans App for Zendesk \u2013 Version 2.1 Update"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19928\" class=\"elementor elementor-19928\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dfc1caa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dfc1caa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f787392 tbh-share-icon\" data-id=\"6f787392\" data-element_type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-769544f\" data-id=\"769544f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6be84cde elementor-widget elementor-widget-tbhtheme-category-listing\" data-id=\"6be84cde\" data-element_type=\"widget\" data-widget_type=\"tbhtheme-category-listing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<ul class=\"tbh-category-listing\"><li style=\"background-image: url(https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/multilingual-customer-service.jpg)\"><a href=\"https:\/\/translatebyhumans.com\/blog\/category\/multilingual-customer-service\/\">Multilingual Customer Service<\/a><\/li><\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4447f279 tbh-author-info elementor-widget elementor-widget-post-info\" data-id=\"4447f279\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a165090 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/blog\/author\/mahi\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"elementor-avatar\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/03\/Mahi-1-150x150.png\" alt=\"Picture of Mahi Baid\" loading=\"lazy\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tMahi Baid\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-47b2da2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/2019\/04\/18\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>April 18, 2019<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-138bfbf2 elementor-widget elementor-widget-text-editor\" data-id=\"138bfbf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The&nbsp;<a href=\"https:\/\/www.lingpad.com\/integrations\/zendesk\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Translate By Humans app for Zendesk<\/a>&nbsp;is constantly going under the knife. Thanks to the valuable customer feedback we receive and the constant market research we do,&nbsp;<a href=\"https:\/\/translatebyhumans.com\/blog\/zendesk-update-version-2\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">upgrades<\/a>&nbsp;are a frequent feature of the app.<br>Our aim is to make the app match your workflow and enhance your productivity and the three major updates to the 2.1 version are here to do just that!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b3721f elementor-widget elementor-widget-heading\" data-id=\"9b3721f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Live in-app notifications for completed translations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1ceed0 elementor-widget elementor-widget-image\" data-id=\"3f1ceed0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"435\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_1.jpg\" class=\"attachment-large size-large wp-image-1455\" alt=\"Zendesk Completed Orders app Notification\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_1.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_1-300x163.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_1-768x417.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c65f8a elementor-widget elementor-widget-text-editor\" data-id=\"3c65f8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With the new version of the app, it is simpler to keep track of orders that are complete. As soon as a translation is ready, a green sticker will appear on the ticket tabs, notifying the supporter of the order\u2019s completion. This way the supporter automatically knows that an order has been updated without having to constantly refresh the order statuses. You supporter can now save precious time in being able to respond to your customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-197c893a elementor-widget elementor-widget-heading\" data-id=\"197c893a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Highlighted order box means there is a new completed translation<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-321d2ab elementor-widget elementor-widget-image\" data-id=\"321d2ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"435\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_3.jpg\" class=\"attachment-large size-large wp-image-1456\" alt=\"Zendesk Completed Order Status Notification\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_3.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_3-300x163.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_3-768x417.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-333a0b4 elementor-widget elementor-widget-text-editor\" data-id=\"333a0b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A new translation could be buried within the app under all the new orders you placed for translation. We are introducing this feature for you to be able to identify an order that has received a Completed Translation. When the status of an order upgrades itself to \u201ccomplete\u201d, the order box is highlighted with a grey shade for you to be able to distinguish it from the other ongoing orders.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-770a642 elementor-widget elementor-widget-heading\" data-id=\"770a642\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We have introduced text editing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d47de64 elementor-widget elementor-widget-image\" data-id=\"d47de64\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"435\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_2.jpg\" class=\"attachment-large size-large wp-image-1457\" alt=\"Zendesk Text Editing Feature\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_2.jpg 920w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_2-300x163.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/04\/Image_2-768x417.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-247e165b elementor-widget elementor-widget-text-editor\" data-id=\"247e165b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The text box within the app now imitates the text box on your ticket responder. Edit tools such as\u00a0<strong>bold<\/strong>\u00a0and\u00a0<em>italics<\/em>, help you customise your response within the app itself. You can now create bullet points and paragraph breaks so that your response seems natural. You no longer need to work on the format blindly when you receive the translation in a foreign language. Editing the text within the app now allows you to keep to the original format of the response even when you receive the translation back.<br \/>These small yet essential additions to the TBH app on Zendesk, make the product ready to help you deliver speedy and accurate multilingual customer service!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Version 2.1 of the TBH app for Zendesk comes with 3 major updates! 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