{"id":16054,"date":"2021-02-18T04:11:00","date_gmt":"2021-02-18T04:11:00","guid":{"rendered":"https:\/\/translatebyhumans.com\/?p=16054"},"modified":"2021-12-16T09:50:15","modified_gmt":"2021-12-16T09:50:15","slug":"interview-with-premium-plus-ceo-kurt-pinoy","status":"publish","type":"post","link":"https:\/\/translatebyhumans.com\/blog\/interview-with-premium-plus-ceo-kurt-pinoy\/","title":{"rendered":"Interview with Premium Plus CEO Kurt Pinoy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16054\" class=\"elementor elementor-16054\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-383da674 tbh-interview-blog elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"383da674\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-178603ef\" data-id=\"178603ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2abd998c elementor-widget elementor-widget-text-editor\" data-id=\"2abd998c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Great customer service takes time, effort and often an army of agents to implement! Fortunately, tools like Zendesk make it much easier for businesses to get started with a more organised workflow. Join us as we discuss all things CX with Kurt Pinoy, CEO of\u00a0<a href=\"https:\/\/premiumplus.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"Premium (opens in a new tab)\">Premium<\/a><a href=\"https:\/\/premiumplus.io\/\" target=\"_blank\" rel=\"nofollow noopener\">\u00a0Plus<\/a>, a master Zendesk implementation partner!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58cb8310 elementor-widget elementor-widget-image\" data-id=\"58cb8310\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"565\" height=\"610\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/kurt-ceo-premium-plus.jpg\" class=\"attachment-full size-full wp-image-4369\" alt=\"kurt pinoy premium plus ceo\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/kurt-ceo-premium-plus.jpg 565w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/kurt-ceo-premium-plus-278x300.jpg 278w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea5fef3 elementor-widget elementor-widget-heading\" data-id=\"ea5fef3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">1.Hello Kurt, thanks for joining us today! Could you please start with a brief about yourself and the company's background - what should our readers know about you?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc81b1f elementor-widget elementor-widget-text-editor\" data-id=\"3bc81b1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db75913 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db75913\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-row\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b9221b\" data-id=\"4b9221b\" data-element_type=\"column\"><div class=\"elementor-column-wrap elementor-element-populated\"><div class=\"elementor-widget-wrap\"><section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b4def91 tbh-interview-section tbh-interview-border elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b4def91\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-no\"><div class=\"elementor-row\"><div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a377e19\" data-id=\"a377e19\" data-element_type=\"column\"><div class=\"elementor-column-wrap elementor-element-populated\"><div class=\"elementor-widget-wrap\"><div class=\"elementor-element elementor-element-8a9640d interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"8a9640d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Glad to be speaking with you! Before I started Premium Plus, I was the head of a facility management company. In my role as a CEO, my main focus was customer &amp; employee experience. In 2012, one of the companies I worked for needed for internal communications, but they didn\u2019t have the right tools. So I started looking for a solution, and that way, I got to know the Zendesk portfolio. I helped that customer out by implementing specific Zendesk solutions, and that\u2019s how I became a real believer.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b141089 elementor-widget elementor-widget-image\" data-id=\"b141089\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"309\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-experience-premium-plus-1024x395.jpg\" class=\"attachment-large size-large wp-image-4370\" alt=\"premium plus kurt\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-experience-premium-plus-1024x395.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-experience-premium-plus-300x116.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-experience-premium-plus-768x296.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-experience-premium-plus.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e61d634 elementor-widget elementor-widget-heading\" data-id=\"7e61d634\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2: That's a great start. What are the main services that Premium Plus provides today?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66471878 elementor-widget elementor-widget-text-editor\" data-id=\"66471878\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ccc09c interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"0ccc09c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>At Premium Plus, we believe that the tools aren\u2019t the key differentiator, but how you use them. That\u2019s where we come in. Customer experience is our core business, and we believe that great service is at the heart of it. So listening to our customers is our main service.<\/p><p>When a customer comes to us with a project, we listen, learn and gauge. Afterwards, we set up the right tools, integrate them, and train their people to have better conversations with their employees and customers.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4efeb30f elementor-widget elementor-widget-heading\" data-id=\"4efeb30f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3.So, how did Premium Plus become Zendesk's Master Implementation Partner?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d229e0 elementor-widget elementor-widget-image\" data-id=\"7d229e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"804\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/image.png\" class=\"attachment-large size-large wp-image-4355\" alt=\"\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/image.png 800w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/image-150x150.png 150w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/image-768x772.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ce8d792 elementor-widget elementor-widget-text-editor\" data-id=\"3ce8d792\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57fce3b interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"57fce3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>In 2012, I used Zendesk to help the organisation I worked with then, deal with some internal communications challenges. Next, the initiative piqued Nike\u2019s interest, and we started a project with them as well. So I started looking into becoming a Zendesk reseller. Fast-forward a couple of years, I sold all the other companies I had and directed all my efforts into Premium Plus. Today, our focus is on selling and integrating the Zendesk Portfolio. Recently, we even won the Global Zendesk Partner of the Year Award, which was a big milestone for us.<\/p><p>This will be the blog that we want to show. This will be the excerpt of the blog. This will be the excerpt of the blog that we want to show. This will be the blog that we want to show. This will be the excerpt of the blog. This will be the excerpt of the blog that we want to show.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7488c3e3 tbh-interview-blog elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7488c3e3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-24ee6583\" data-id=\"24ee6583\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b692d38 elementor-widget elementor-widget-heading\" data-id=\"7b692d38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4.Congratulations, that's a great achievement! What did you appreciate most about the Zendesk tools you worked with?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b27effb elementor-widget elementor-widget-text-editor\" data-id=\"3b27effb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c8e2a0 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"4c8e2a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Zendesk tools are not built for companies but their employees and customers. This people-first philosophy instantly synced with my approach to business, so I started implementing Zendesk projects regularly. Slowly but surely, I pivoted my entire organisation towards software integration, with a sharp focus on Zendesk. And that\u2019s how I started Premium Plus.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a39793 elementor-widget elementor-widget-heading\" data-id=\"73a39793\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5.Could you tell a little more about what your current role as CEO at Premium Plus entails?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1982a5b elementor-widget elementor-widget-image\" data-id=\"1982a5b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"309\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/premium-plus-1024x395.jpg\" class=\"attachment-large size-large wp-image-4391\" alt=\"premium plus ceo\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/premium-plus-1024x395.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/premium-plus-300x116.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/premium-plus-768x296.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/premium-plus.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b20a5c elementor-widget elementor-widget-text-editor\" data-id=\"27b20a5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d494ad interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"4d494ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>As a CEO, my main role is to help my people help our customers. It\u2019s not about me, it\u2019s all about the people.<\/p><div class=\"elementor-text-editor elementor-clearfix\"><p>To outline the bigger picture a bit, our organisational chart is an inverted pyramid. At the top, there\u2019s the customer. Next, there are our employees, and at the very bottom, there\u2019s me, the CEO. This inverted pyramid reflects the way we work with our customers. We listen to them and act quickly to guide them to the best possible customer experience.<\/p><\/div><div class=\"elementor-element elementor-element-06fb405 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"06fb405\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Ruju<\/strong><\/p><p>We couldn\u2019t agree with you more \u2013 it\u2019s important to give due importance to customers and you seem to be doing just that!<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4d096 elementor-widget elementor-widget-heading\" data-id=\"ca4d096\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">6: At the moment, what key metrics do you look out for on a regular basis to measure the impact on your customers.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af5a42 elementor-widget elementor-widget-image\" data-id=\"1af5a42\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"309\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-reviews-1024x395.jpg\" class=\"attachment-large size-large wp-image-4392\" alt=\"good customer reviews\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-reviews-1024x395.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-reviews-300x116.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-reviews-768x296.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/customer-reviews.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d45d43 elementor-widget elementor-widget-text-editor\" data-id=\"8d45d43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10dbf5e elementor-widget elementor-widget-text-editor\" data-id=\"10dbf5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>For our customers, we have defined a set of key metrics to measure customer satisfaction. In fact, Premium Plus is one of the only companies that build specialised metrics dashboards for customers, so that they can measure the impact of our solutions. We focus on the customer satisfaction ratio, which is the percentage of tickets that are rated as \u2018good\u2019 from the total amount of tickets. In addition, we also look at the median first reply time, the percentage of one-touch tickets, the chat completion rate and so on.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcaae36 elementor-widget elementor-widget-heading\" data-id=\"fcaae36\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7: You mentioned something essential - communication. What are your thoughts\/guidance on providing multilingual customer support?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7389962 elementor-widget elementor-widget-image\" data-id=\"7389962\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"309\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/multilingual-customer-service-1024x395.jpg\" class=\"attachment-large size-large wp-image-4393\" alt=\"multilingual customer service\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/multilingual-customer-service-1024x395.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/multilingual-customer-service-300x116.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/multilingual-customer-service-768x296.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/multilingual-customer-service.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e873c elementor-widget elementor-widget-text-editor\" data-id=\"c0e873c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10dbf5e elementor-widget elementor-widget-text-editor\" data-id=\"10dbf5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-c7f20ab interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"c7f20ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Premium Plus is based in Belgium, a multilingual country. For that reason, the companies we work with on a daily basis have the habit of helping customers out in their mother tongue. Whether it\u2019s a small start-up or a big corporation, our companies attribute value to creating communications in multiple languages. The website and the communications need to be multilingual and even skill-based routing.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45267f1 elementor-widget elementor-widget-heading\" data-id=\"45267f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">8:What are the challenges and your suggested solutions to switching to multilingual customer service?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71c946e elementor-widget elementor-widget-text-editor\" data-id=\"71c946e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10dbf5e elementor-widget elementor-widget-text-editor\" data-id=\"10dbf5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-df1e068 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"df1e068\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Today, English is the lingua franca, so a lot of solutions and apps focus on English first. However, we believe that companies need to provide support in different languages. Fortunately, Zendesk offers this capability and there are several apps and integrations like the\u00a0<a href=\"https:\/\/www.zendesk.com\/apps\/support\/translate-by-humans\/\" target=\"_blank\" rel=\"nofollow noopener\">Translate By Humans app for Zendesk<\/a>\u00a0that helps provide customer service in 60+ languages!<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-e94fe50 elementor-widget elementor-widget-heading\" data-id=\"e94fe50\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\">\u00a0<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825e611 elementor-widget elementor-widget-heading\" data-id=\"825e611\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">9:Absolutely, Zendesk is a great tool to support multilingual teams and customers. When you help with implementation, how do you train multilingual teams? What advice do you have for them?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0255600 elementor-widget elementor-widget-text-editor\" data-id=\"0255600\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10dbf5e elementor-widget elementor-widget-text-editor\" data-id=\"10dbf5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-c7e6021 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"c7e6021\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>As an integration company, we provide training specifically targeted at the usage of the tools we sell. We provide a standard template in the different languages they use and show them how they can collaborate successfully.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cae224 elementor-widget elementor-widget-heading\" data-id=\"1cae224\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">10:Accordingly to you, what's the next big thing in CX?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44c7374 elementor-widget elementor-widget-image\" data-id=\"44c7374\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"309\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/online-customer-experience-1024x395.jpg\" class=\"attachment-large size-large wp-image-4394\" alt=\"online cx\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/online-customer-experience-1024x395.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/online-customer-experience-300x116.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/online-customer-experience-768x296.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/02\/online-customer-experience.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efecf49 elementor-widget elementor-widget-text-editor\" data-id=\"efecf49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d76a291 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"d76a291\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>The importance of top-notch digital customer service will only grow stronger. Since the COVID pandemic, digitalisation has finally reached the masses. Now, we\u2019re experiencing a massive maturing of the market.<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-986bb4e elementor-widget elementor-widget-image\" data-id=\"986bb4e\" data-element_type=\"widget\" data-widget_type=\"image.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-e17b761 elementor-widget elementor-widget-theme-post-content\" data-id=\"e17b761\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\"><div class=\"elementor-widget-container\"><div class=\"elementor elementor-16054\" data-elementor-type=\"wp-post\" data-elementor-id=\"16054\" data-elementor-settings=\"[]\"><div class=\"elementor-inner\"><div class=\"elementor-section-wrap\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2b73da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2b73da\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-row\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4520c96\" data-id=\"4520c96\" data-element_type=\"column\"><div class=\"elementor-column-wrap elementor-element-populated\"><div class=\"elementor-widget-wrap\"><div class=\"elementor-element elementor-element-84b1dc6 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"84b1dc6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Ruju<\/strong><\/p><p>Well, Kurt, thanks for helping us get to know Premium Plus a little better and for sharing your insights on customer support.<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-7b0aa36 interviewer-block elementor-widget elementor-widget-text-editor\" data-id=\"7b0aa36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-21011\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/xXfcV15T_400x400-300x300.jpg\" sizes=\"(max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/xXfcV15T_400x400-300x300.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/xXfcV15T_400x400-150x150.jpg 150w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/xXfcV15T_400x400.jpg 376w\" alt=\"\" width=\"300\" height=\"300\" \/>\u00a0<strong>Kurt<\/strong><\/p><p>It\u2019s been my pleasure!<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4704aa9 tbh-blog-author elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-author-box\" data-id=\"4704aa9\" data-element_type=\"widget\" data-widget_type=\"author-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-author-box\">\u00a0<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Join us for a candid conversation about customer service with Kurt Pinoy, CEO of Zendesk&#8217;s master implementation partner, Premium Plus. <\/p>\n","protected":false},"author":15,"featured_media":4405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - 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