{"id":20041,"date":"2020-07-02T06:04:00","date_gmt":"2020-07-02T06:04:00","guid":{"rendered":"https:\/\/translatebyhumans.com\/?p=20041"},"modified":"2023-05-19T06:00:11","modified_gmt":"2023-05-19T06:00:11","slug":"case-study-rebtel","status":"publish","type":"post","link":"https:\/\/translatebyhumans.com\/blog\/case-study-rebtel\/","title":{"rendered":"Case Study \u2013 Rebtel\u2019s Increase In Customer Satisfaction With Multilingual Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20041\" class=\"elementor elementor-20041\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-138f1971 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"138f1971\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48cbfedb\" data-id=\"48cbfedb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b2a69e2 elementor-widget elementor-widget-tbhtheme-category-listing\" data-id=\"7b2a69e2\" data-element_type=\"widget\" data-widget_type=\"tbhtheme-category-listing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<ul class=\"tbh-category-listing\"><li style=\"background-image: url(https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/case-studies.jpg)\"><a href=\"https:\/\/translatebyhumans.com\/blog\/category\/case-studies\/\">Case Studies<\/a><\/li><li style=\"background-image: url(https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/multilingual-customer-service.jpg)\"><a href=\"https:\/\/translatebyhumans.com\/blog\/category\/multilingual-customer-service\/\">Multilingual Customer Service<\/a><\/li><\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314d07fc tbh-author-info elementor-widget elementor-widget-post-info\" data-id=\"314d07fc\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a165090 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/blog\/author\/ruju\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"elementor-avatar\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2019\/03\/Ruju-150x150.png\" alt=\"Picture of Ruju Patel\" loading=\"lazy\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tRuju Patel\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-47b2da2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/2020\/07\/02\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>July 2, 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6c300 elementor-widget elementor-widget-text-editor\" data-id=\"ea6c300\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Reaching out to customers in their native language helps ensure there are no barriers to communication. This case study explains how the\u00a0<a href=\"https:\/\/www.lingpad.com\/integrations\/zendesk\" target=\"_blank\" rel=\"noreferrer noopener\">Translate By Humans app for Zendesk<\/a>\u00a0enables Rebtel to provide multilingual customer support to their customers in up to 60 languages!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50576e6d elementor-widget elementor-widget-text-editor\" data-id=\"50576e6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Download the\u00a0<a href=\"https:\/\/workdrive.zohoexternal.com\/external\/8WQsdqvyFml-JDyUv\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">multilingual customer support case study<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-32db8b89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32db8b89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e720827\" data-id=\"6e720827\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-230781c2 elementor-widget elementor-widget-heading\" data-id=\"230781c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Introducing Rebtel<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3846aa1e elementor-widget elementor-widget-text-editor\" data-id=\"3846aa1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.rebtel.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"Rebtel (opens in a new tab)\">Rebtel<\/a>\u00a0is a Swedish VoIP service that allows users to make international calls at low prices, and also provides a mobile top-up service for some countries.<\/p><p>Rebtel was founded in 2006 with a mission to provide an affordable way of calling home for the growing global migrant population.<\/p><p>Employees at Rebtel\u2019s Stockholm office, represent over 40 nationalities, making Rebtel one of Sweden\u2019s most diverse companies!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e58001e\" data-id=\"6e58001e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c51ea33 elementor-widget elementor-widget-image\" data-id=\"c51ea33\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"712\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-07-07.jpg\" class=\"attachment-large size-large wp-image-3722\" alt=\"About Rebtel\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-07-07.jpg 872w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-07-07-300x267.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-07-07-768x683.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-307e5474 elementor-widget elementor-widget-heading\" data-id=\"307e5474\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Quest to Bridge Borders<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-25abfde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25abfde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-baa78a1\" data-id=\"baa78a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3d6915 elementor-widget elementor-widget-image\" data-id=\"b3d6915\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"501\" height=\"275\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-06.jpg\" class=\"attachment-large size-large wp-image-3725\" alt=\"Word Bridge\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-06.jpg 501w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-06-300x165.jpg 300w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ca516ca\" data-id=\"ca516ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20ed0f4 elementor-widget elementor-widget-text-editor\" data-id=\"20ed0f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When someone lands in a new country, the first thing they do is call home. Rebtel offers that service by letting people reach out and continue to feel connected to their friends and family.<\/p><p>However,\u00a0<strong>if a user of the app requires assistance, their customer service team wants to be able to help, in any language.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df2aca elementor-widget elementor-widget-heading\" data-id=\"4df2aca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Challenge of Speaking the Native Tongue<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b2bd2 elementor-widget elementor-widget-image\" data-id=\"a6b2bd2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"256\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20-1024x328.jpg\" class=\"attachment-large size-large wp-image-3727\" alt=\"Rebtel&#039;s Initial Numbers\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20-1024x328.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20-300x96.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20-768x246.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20-1536x492.jpg 1536w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/initial-numbers-20-20.jpg 1878w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd63b29 elementor-widget elementor-widget-text-editor\" data-id=\"dd63b29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Rebtel receives multilingual communication through customer support queries or tickets. Earlier,\u00a0<strong>2.5% of those tickets were in languages other than English, Spanish, or French\u00a0<\/strong>\u2013 languages for which Rebtel offers in-house support. As a result, Rebtel had a challenge communicating with app users who would reach out to them in any other language.<\/p><p>With tickets in low volume languages gradually increasing, Rebtel knew that hiring in-house agents was not a cost-effective solution for just a few interactions. Similarly, interactions in high-volume languages would require massive hiring.<\/p><p>Rebtel\u2019s\u00a0<strong>Localisation Manager, Estela Corbellini<\/strong>, had an interesting task \u2013\u00a0<strong>to find a scalable solution that would ensure a multilingual presence while maintaining accuracy and a quick turnaround time<\/strong>.<\/p><p>Translate By Humans\u2019 on-demand human translation app offered all of that and more!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9053e elementor-blockquote--skin-clean elementor-blockquote--align-left tbh-blockquote elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"5b9053e\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.21.0 - 30-04-2024 *\/\n@charset \"UTF-8\";.entry-content 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.elementor-blockquote__tweet-button:hover,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button:hover{background-color:#0967a0;color:#fff}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button:hover:before,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button:hover:before{border-inline-end-color:#0967a0}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button svg,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button svg{fill:#fff;height:1em;width:1em}.elementor-blockquote--button-skin-bubble.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button,.elementor-blockquote--button-skin-classic.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button{padding:0;width:2em;height:2em}.elementor-blockquote--button-skin-bubble.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button i,.elementor-blockquote--button-skin-classic.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button i{position:absolute;left:50%;top:50%;transform:translate(-50%,-50%)}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button:before{content:\"\";border:.5em solid transparent;border-inline-end-color:#1da1f2;position:absolute;left:-.8em;top:50%;transform:translateY(-50%) scaleY(.65);transition:.3s}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-left .elementor-blockquote__tweet-button:before{right:auto;left:-.8em;border-right-color:#1da1f2;border-left-color:transparent}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-left .elementor-blockquote__tweet-button:hover:before{border-right-color:#0967a0}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-right .elementor-blockquote__tweet-button:before{left:auto;right:-.8em;border-right-color:transparent;border-left-color:#1da1f2}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-right .elementor-blockquote__tweet-button:hover:before{border-left-color:#0967a0}.elementor-blockquote--skin-boxed .elementor-blockquote{background-color:#f9fafa;padding:30px}.elementor-blockquote--skin-border .elementor-blockquote{border-color:#f9fafa;border-style:solid;border-inline-start-width:7px;padding-inline-start:20px}.elementor-blockquote--skin-quotation .elementor-blockquote:before{content:\"\u201c\";font-size:100px;color:#f9fafa;font-family:Times New Roman,Times,serif;font-weight:900;line-height:1;display:block;height:.6em}.elementor-blockquote--skin-quotation .elementor-blockquote__content{margin-top:15px}.elementor-blockquote--align-left .elementor-blockquote__content{text-align:left}.elementor-blockquote--align-left .elementor-blockquote .e-q-footer{flex-direction:row}.elementor-blockquote--align-right .elementor-blockquote__content{text-align:right}.elementor-blockquote--align-right .elementor-blockquote .e-q-footer{flex-direction:row-reverse}.elementor-blockquote--align-center .elementor-blockquote{text-align:center}.elementor-blockquote--align-center .elementor-blockquote .e-q-footer,.elementor-blockquote--align-center .elementor-blockquote__author{display:block}.elementor-blockquote--align-center .elementor-blockquote__tweet-button{margin-right:auto;margin-left:auto}<\/style>\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThe Translate By Humans app offers a long-term solution that can scale Rebtel\u2019s multilingual customer support needs. It\u2019s a great benefit for Rebtel and our users.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Estela Corbellini, Localisation Manager<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-949f242 elementor-widget elementor-widget-image\" data-id=\"949f242\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"179\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-20-19-1-1024x229.jpg\" class=\"attachment-large size-large wp-image-3740\" alt=\"Rebtel and Translate By Humans\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-20-19-1-1024x229.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-20-19-1-300x67.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-20-19-1-768x171.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/rebtel-BLOG-GRAPHICS-20-19-1.jpg 1214w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532df7a elementor-widget elementor-widget-text-editor\" data-id=\"532df7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When Rebtel approached Translate By Humans, their requirement was simple. They needed a partner to help them communicate via\u00a0<strong>Zendesk Support<\/strong>\u00a0with their\u00a0<strong>global clientele that spoke 29 different languages<\/strong>.<\/p><p>With the Translate By Humans app For Zendesk,\u00a0<strong>a customer support agent at Rebtel can now communicate in up to 60 languages with customers around the world<\/strong>, regardless of the agent\u2019s native language! Agents receive auto-translated queries in their selected default language. They then draft a response in their native language and send it to Translate By Humans via the app for translation into the customer\u2019s preferred language.<\/p><p>Rebtel inspires confidence from the fact that they can now maintain a strong multilingual presence with the streamlined translation workflow, benefits, and features that the app offers, such as:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39261da elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"39261da\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Professional human translators<\/b> who ensure the nuances of a language, the level of formality, and the use of masculine and feminine, are taken into consideration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>A 4-6 hour turnaround time <\/strong>that aids in reducing Rebtel\u2019s response time to their clients<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Access to monthly reports <\/strong>through an intuitive dashboard to help monitor new and recurring languages, number of requests, TM leverage, and more<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>A custom translation memory<\/strong> (TM) to positively reduce turnaround time and translation costs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594df01 elementor-blockquote--skin-clean elementor-blockquote--align-left tbh-blockquote elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"594df01\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tTranslate By Humans is a true partner \u2013 very responsive and present. Our Project Manager is always on top of everything and keeps us informed at all times.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Team Rebtel<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326adf11 elementor-widget elementor-widget-heading\" data-id=\"326adf11\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">From Queries to Conversations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de088a0 elementor-widget elementor-widget-text-editor\" data-id=\"de088a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elocaz m_b_50\"><p>In just<strong>\u00a06 months of using the app, Maja Zivkovic Drobac, QA Coordinator at Rebtel reports significant improvements<\/strong>\u00a0including a high response rate from customers. Relying on Translate By Humans\u2019 translations, Rebtel can now go beyond just answering queries<strong>. Their team can engage in conversations that help build strong customer relationships.<\/strong><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd08b21 tbh-img-text elementor-widget elementor-widget-text-editor\" data-id=\"bd08b21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3717\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/higher-csat-score.jpg\" alt=\"\" width=\"92\" height=\"92\" \/>7.5% increase in CSAT score<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f46bbc tbh-img-text elementor-widget elementor-widget-text-editor\" data-id=\"5f46bbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/growth-in-tickets.jpg\" alt=\"img\" width=\"100\" height=\"100\" \/>100% growth in multilingual ticket volume<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435e8dc tbh-img-text elementor-widget elementor-widget-text-editor\" data-id=\"435e8dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3719\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/price-benefits.jpg\" alt=\"\" width=\"88\" height=\"88\" \/>18% of costs saved through long-term pricing benefits<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0308af4 tbh-img-text elementor-widget elementor-widget-text-editor\" data-id=\"0308af4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3720\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/07\/languages.jpg\" alt=\"\" width=\"87\" height=\"87\" \/>79.3% increase in the number of supported languages from 29 to 52<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d773e4 elementor-blockquote--skin-clean elementor-blockquote--align-left tbh-blockquote elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"1d773e4\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThe quality of translations is excellent, and we can trust the material we\u2019re getting back. Translate By Humans not only provides the translations we need but also shares an analysis of the data collected. This is valuable information to be shared internally among stakeholders in the company.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Maja Zivkovic Drobac, QA Coordinator<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495b2c77 elementor-widget elementor-widget-heading\" data-id=\"495b2c77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">About Translate by Humans<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc6a013 tbh-img-text-combined elementor-widget elementor-widget-text-editor\" data-id=\"6dc6a013\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3047\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/03\/TBH-logo.svg\" alt=\"\" width=\"211\" height=\"82\" \/><\/p><div class=\"extra-content m_b_50\"><p>If you\u2019re looking to communicate with your customers in their native language, look no further! Translate By Humans is a professional translation and localisation company headquartered in London, UK. Our apps and integrations, enable you to offer multilingual customer service via most customer support tools, including Zendesk, Freshdesk, and others. Reach out to our team and discover how you can increase CSAT scores, improve client communication and break through the language barrier with our language services!<\/p><p>Check out our other client\u00a0<a href=\"https:\/\/translatebyhumans.com\/blog\/category\/case-studies\/\" target=\"_blank\" rel=\"noopener\">case studies<\/a>!<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Find out how the global VoIP service provider, Rebtel interacts with customers in multiple languages with the Translate By Humans app for Zendesk Support!<\/p>\n","protected":false},"author":15,"featured_media":3715,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - 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