{"id":18290,"date":"2020-10-29T04:16:00","date_gmt":"2020-10-29T04:16:00","guid":{"rendered":"https:\/\/translatebyhumans.com\/?p=18290"},"modified":"2023-10-19T10:05:27","modified_gmt":"2023-10-19T10:05:27","slug":"5-industries-excelling-at-multilingual-customer-service","status":"publish","type":"post","link":"https:\/\/translatebyhumans.com\/blog\/5-industries-excelling-at-multilingual-customer-service\/","title":{"rendered":"5 Industries Excelling at Multilingual Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18290\" class=\"elementor elementor-18290\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d1771c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d1771c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1169c034 tbh-share-icon\" data-id=\"1169c034\" data-element_type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44ca1c00\" data-id=\"44ca1c00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-708fc57 elementor-widget elementor-widget-tbhtheme-category-listing\" data-id=\"708fc57\" data-element_type=\"widget\" data-widget_type=\"tbhtheme-category-listing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<ul class=\"tbh-category-listing\"><li style=\"background-image: url(https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/multilingual-customer-service.jpg)\"><a href=\"https:\/\/translatebyhumans.com\/blog\/category\/multilingual-customer-service\/\">Multilingual Customer Service<\/a><\/li><\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd04501 tbh-author-info elementor-widget elementor-widget-post-info\" data-id=\"6cd04501\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/translatebyhumans.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a165090 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/blog\/author\/aarohi\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"elementor-avatar\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2021\/05\/Aarohi-150x150.png\" alt=\"Picture of Aarohi Pathak\" loading=\"lazy\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tAarohi Pathak\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-47b2da2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/translatebyhumans.com\/2020\/10\/29\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>October 29, 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45195650 elementor-widget elementor-widget-text-editor\" data-id=\"45195650\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Businesses around the world depend on English as their lingua franca for business communication. However, just because\u00a0<a href=\"https:\/\/hbr.org\/2012\/05\/global-business-speaks-english\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">1.75 billion<\/a>\u00a0people speak working English doesn\u2019t necessarily mean a restricted language policy is the best way of conducting business. At the heart of customer service is the ability to communicate effectively, and doing it in a customer\u2019s native or preferred language helps achieve just that!<\/p><p>Most businesses offer customer service through a combination of these channels:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbfe634 elementor-widget elementor-widget-image\" data-id=\"1bbfe634\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"195\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-1024x250.jpg\" class=\"attachment-large size-large wp-image-4135\" alt=\"Customer support channels\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-1024x250.jpg 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-300x73.jpg 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-768x187.jpg 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-1536x375.jpg 1536w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Untitled-1-03-2048x500.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f8a23 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d3f8a23\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Team Inbox and Tickets: Emails, social media messages, missed chats<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Knowledge Base: FAQs, articles<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Live Chat: Response scripts<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-person Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.659\" height=\"7.55\" viewBox=\"0 0 8.659 7.55\"><path id=\"Path_172\" data-name=\"Path 172\" d=\"M941.947,1737.436a5.215,5.215,0,0,1-4.125,5.129,4.17,4.17,0,0,1-4.278-2.483,3.363,3.363,0,0,1-.147-.434,3.178,3.178,0,0,1-.1-.987c.11-2.23,2.4-3.647,4.476-3.6,2.452.051,4.221.274,4.178,2.379\" transform=\"translate(-933.289 -1735.056)\" fill=\"#271ac6\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Phone Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-160b9bd elementor-widget elementor-widget-text-editor\" data-id=\"160b9bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This article explores the industries and brands that have successfully adopted multilingual customer service to better customer experience, increase customer loyalty, and boost sales.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-165d08aa elementor-widget elementor-widget-heading\" data-id=\"165d08aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Travel and Hospitality<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a2f873 elementor-widget elementor-widget-text-editor\" data-id=\"77a2f873\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Millions of people travel for business or leisure every year. Along with the sights, experiences, and cuisine, language is an integral part of travel. The travel industry has recognised this factor and understands that to be hospitable, they must offer native language support.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6649cd5 elementor-widget elementor-widget-text-editor\" data-id=\"6649cd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This year, however, travel has dramatically reduced since the onset of the COVID-19 pandemic. With millions of people under lockdowns, it\u2019s no surprise that even a short trip away from home is looked upon as a newfound experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f00a02 elementor-widget elementor-widget-text-editor\" data-id=\"6f00a02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>I realised this on an emergency flight a few weeks ago. Mask, face shield, and sanitiser in tow, I paid close attention to the instructions during the in-flight announcements by the Indigo crew. I\u2019m glad I did because I caught a line that I seemed to have missed earlier:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c34119 elementor-widget elementor-widget-text-editor\" data-id=\"1c34119\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>\u201cThe crew on-board this flight speaks two languages, English and Hindi.\u201d<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b1e60 elementor-widget elementor-widget-text-editor\" data-id=\"13b1e60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This simple line gave passengers a clear indicator of which languages would be supported for in-person customer service on board the flight \u2013 especially important for emergencies when clear and timely communication is crucial. Earlier this year, the private carrier was the first to launch its\u00a0<a href=\"https:\/\/www.livemint.com\/companies\/news\/indigo-for-multilingual-strategy-to-attract-more-customers-1565356895770.html\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Hindi website<\/a>\u00a0in India. Although they still don\u2019t have a multilingual knowledge base, it\u2019s still a much-needed step in the right direction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e8e69 elementor-widget elementor-widget-text-editor\" data-id=\"75e8e69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Another example goes back to 1966 when Delta Airlines established the\u00a0<a href=\"https:\/\/news.delta.com\/about-delta-care-team\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Delta Care Team<\/a>\u00a0Program. The team is a group of trained volunteers from across the company that is mobilised to offer assistance in an aircraft emergency. The Delta Care Team comprises volunteers from 29 countries who speak a minimum of 19 languages!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d62b69 elementor-widget elementor-widget-text-editor\" data-id=\"7d62b69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>On March 22nd, 2016,\u00a0<a href=\"https:\/\/news.delta.com\/care-team-supports-victims-loved-ones-brussels-aftermath\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">deadly explosions<\/a>\u00a0took place at the Zaventem Airport in Brussels, killing 32 people and injuring 300. Three dozen Care Team volunteers were flown in from North America and Europe.\u00a0\u00a0The team was chosen based on the volunteers\u2019 ability to speak Dutch, French, German, or Spanish. They worked closely with Delta\u2019s partners at Air France and KLM in assisting customers, crew, and their families with their immediate needs, such as food, transport, and lodging across eight hospitals.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45ea170 elementor-widget elementor-widget-text-editor\" data-id=\"45ea170\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Some other notable travel and hospitality brands to have localised their customer service are\u00a0<a href=\"https:\/\/translatebyhumans.com\/blog\/multilingual-customer-service-stories\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Booking.com, Uber, Airbnb<\/a>,\u00a0<a href=\"https:\/\/blog.hubspot.com\/service\/customer-service\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\" (opens in a new tab)\">KLM, and Skyscanner<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-504b81c elementor-widget elementor-widget-heading\" data-id=\"504b81c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tools and Technology<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb383b elementor-widget elementor-widget-text-editor\" data-id=\"2cb383b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>There are ample examples of how brands have localised their marketing strategy or how they\u2019ve translated their online websites to appeal to the locals. Often, however, when a customer has a question or encounters a problem with a product, multilingual customer support is still a distant reality.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fa334 elementor-widget elementor-widget-text-editor\" data-id=\"d2fa334\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>But every now and then, we come across brands that embrace localisation to make their tech tools amazingly accessible. Consider the online business communication and collaboration tool, Slack. Their app, along with other essential products and their help centre, is available in 7 languages. Not only that, they\u2019ve published a blog post about\u00a0<a href=\"https:\/\/slack.com\/intl\/en-in\/blog\/collaboration\/how-we-localize-slack\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">localisation at Slack<\/a>, why it\u2019s important, and how they do it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f1bfc elementor-widget elementor-widget-image\" data-id=\"53f1bfc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.39.31-PM-1024x577.png\" class=\"attachment-large size-large wp-image-4120\" alt=\"\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.39.31-PM-1024x577.png 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.39.31-PM-300x169.png 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.39.31-PM-768x433.png 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.39.31-PM.png 1299w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Language options on the Slack website<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78fcf3 elementor-widget elementor-widget-text-editor\" data-id=\"c78fcf3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Similarly, Hootsuite\u2019s social media management tool offers its help centre in 7 languages along with its website and its product in 16 languages. For Hootsuite, however, it hasn\u2019t always been smooth sailing. They learned early that machine-based translation isn\u2019t accurate when their Google translated IOS app in German wasn\u2019t met with applause from their German customers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bab26a elementor-widget elementor-widget-text-editor\" data-id=\"7bab26a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>They setup the crowd-sourced\u00a0<a href=\"https:\/\/www.hootsuite.com\/newsroom\/press-releases\/translation\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Hootsuite Translation Project<\/a>\u00a0and eventually partnered with a language service provider (LSP) to scale their translation needs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dacf737 elementor-widget elementor-widget-heading\" data-id=\"dacf737\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telecommunications<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-945ee6f elementor-widget elementor-widget-text-editor\" data-id=\"945ee6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>From the introduction of telephone switchboards to VOIP calling and more, the telecommunications industry has been evolving. There\u2019s no doubt that technology helps us stay connected with people across the globe. However, like any other service, sometimes, we need to communicate about how we communicate, and telecommunication brands need to be prepared in every language!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc20da5 elementor-widget elementor-widget-text-editor\" data-id=\"fc20da5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Swedish VOIP service provider\u00a0<a href=\"https:\/\/translatebyhumans.com\/blog\/case-study-rebtel\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Rebtel<\/a> does this well by using the <a href=\"https:\/\/www.lingpad.com\/\">Translation by Lingpad<\/a>. They provide multilingual customer support to their global customers in 52 languages with the option to scale up to 60 languages. From once having to turn down multilingual queries, Rebtel now reports a significant increase in CSAT scores and the volume of their multilingual customer support tickets.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6516119 elementor-widget elementor-widget-image\" data-id=\"6516119\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-1024x597.png\" class=\"attachment-large size-large wp-image-4137\" alt=\"Benefits of multilingual customer support for Rebtel\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-1024x597.png 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-300x175.png 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-768x448.png 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-1536x895.png 1536w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-stats-blog-29th-oct-02-2048x1193.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa7040 elementor-widget elementor-widget-text-editor\" data-id=\"caa7040\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In 2017, Vodafone, New Zealand\u2019s largest telecommunications company, launched their\u00a0<a href=\"https:\/\/itbrief.co.nz\/story\/vodafone-nz-launches-red-connect-service-chinese-customers\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Red Connect<\/a>\u00a0service for Chinese customers. When the Chinese population in NZ\u00a0\u00a0was estimated to grow by 80% in the next eight years, the company recognised the need to provide customised service. The service includes dedicated Mandarin or Cantonese speakers in contact centres and select Vodafone stores and an official account on the Chinese social media platform, WeChat. Vodafone uses this platform to share localised content such as product information, guides, subtitled videos, and more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f46cd elementor-widget elementor-widget-image\" data-id=\"54f46cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"435\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.51.31-PM-1024x557.png\" class=\"attachment-large size-large wp-image-4122\" alt=\"\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.51.31-PM-1024x557.png 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.51.31-PM-300x163.png 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.51.31-PM-768x418.png 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-3.51.31-PM.png 1410w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Vodaphone New Zealand\u2019s Red Connect Service<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0bf8a elementor-widget elementor-widget-heading\" data-id=\"ea0bf8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Banking and Finance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3b539b elementor-widget elementor-widget-text-editor\" data-id=\"f3b539b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The banking and finance industry is a vital component of the global economy. With millions of transactions taking place in various forms every minute, multilingual support is a basic necessity.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ea376 elementor-widget elementor-widget-text-editor\" data-id=\"d2ea376\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Some companies like\u00a0<a href=\"https:\/\/usa.visa.com\/support\/consumer\/card-benefits.html\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Visa<\/a>\u00a0ensure that customers who use their credit cards benefit from phone support in all major languages, 24\/7. Whereas other brands ensure their financial products are correctly localised, and help is offered in multiple languages. A prime example is that of banks. When it comes to personal financial matters, customers look for a service they can trust and a team that will help in the face of a challenge.\u00a0\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b8846 elementor-widget elementor-widget-text-editor\" data-id=\"c0b8846\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Take a look at Luxembourg, a multicultural financial hub, and home to several international, foreign-owned banks. With international banking being one of the most important industries in the country, the banking Association lays great significance in maintaining a multilingual labour pool to achieve success. Enter a Luxembourg bank, and you will often hear people behind the counters talking in German, Dutch, Luxembourgish, French, English, or multiple other languages.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e50ee6d elementor-widget elementor-widget-image\" data-id=\"e50ee6d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-1024x597.png\" class=\"attachment-large size-large wp-image-4138\" alt=\"Multilingual Bank Staff\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-1024x597.png 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-300x175.png 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-768x448.png 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-1536x895.png 1536w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/graphic-trans-29-oct-05-2048x1194.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e558110 elementor-widget elementor-widget-text-editor\" data-id=\"e558110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Many international banks try to restrict their official languages to a few to ensure the standardisation and correct financial translation of terms. Nonetheless, you will find employees at Luxembourgish banks effortlessly switch between languages as required.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71c395 elementor-widget elementor-widget-text-editor\" data-id=\"a71c395\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A similar example is that of HSBC bank\u2019s Bridge Street branch in Sydney, Australia, where the staff speaks 11 languages! Since the branch is located near a port where several international customers visit to exchange currency, multilingual support is a way to help them feel at home. The staff each wears a name tag with an indicator of which languages they can speak. They feel that the multilingual environment helps build a good rapport and make customers feel comfortable and welcome.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d830844 elementor-widget elementor-widget-video\" data-id=\"d830844\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/NQQqeWSfI6I&quot;,&quot;lazy_load&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73889bd elementor-widget elementor-widget-heading\" data-id=\"73889bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Medicine and Healthcare<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-806f50d elementor-widget elementor-widget-text-editor\" data-id=\"806f50d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>There are multiple instances where things have gone wrong because of faulty medical translations or amateur medical interpretation. Medical emergencies can happen anytime and anywhere; not being able to communicate in such situations can lead to dire consequences. Moreover, access to healthcare should be available to all, without language acting as a barrier.\u00a0\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c73343 elementor-widget elementor-widget-text-editor\" data-id=\"3c73343\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Many healthcare institutions make it a point to hire a professional\u00a0<a href=\"https:\/\/translatebyhumans.com\/en\/services\/interpretation\/medical\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"medical interpretation (opens in a new tab)\">medical interpretation<\/a>\u00a0company and translate all necessary documents, reports, and information.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f55a4c0 elementor-widget elementor-widget-text-editor\" data-id=\"f55a4c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The COVID-19 pandemic has served as a reminder to healthcare facilities worldwide to continue making healthcare more accessible and inclusive.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8bd324 elementor-widget elementor-widget-text-editor\" data-id=\"f8bd324\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Earlier this year, the UK government announced that\u00a0<a href=\"https:\/\/www.bbc.com\/news\/uk-53537062\" target=\"_blank\" rel=\"nofollow noopener\">COVID-19 information<\/a>\u00a0and advisory was made available in 25 languages for people whose native language was not English.\u00a0\u00a0With 88 languages commonly spoken in England and Wales and over 800,000 people with little or no English proficiency, campaigners felt the government\u2019s reach wasn\u2019t wide enough. Additionally, the time taken to publish the information was often so long that the information on the virus had changed by the time it was made available.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db10429 elementor-widget elementor-widget-text-editor\" data-id=\"db10429\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A charity called Doctors of the World urged the government to make resources available in more languages and expedite the process of translation. Dissatisfied with the government\u2019s response, the charity had documents, audio guides, and videos translated into over\u00a0<a href=\"https:\/\/www.doctorsoftheworld.org.uk\/translated-health-information\/?_gr=coronavirus-information\" target=\"_blank\" rel=\"nofollow noopener\">60 languages<\/a>\u00a0in view of public safety.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e51b7 elementor-widget elementor-widget-image\" data-id=\"e7e51b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-4.51.16-PM-1024x597.png\" class=\"attachment-large size-large wp-image-4121\" alt=\"\" srcset=\"https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-4.51.16-PM-1024x597.png 1024w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-4.51.16-PM-300x175.png 300w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-4.51.16-PM-768x448.png 768w, https:\/\/translatebyhumans.com\/wp-content\/uploads\/2020\/10\/Screenshot-2020-10-26-at-4.51.16-PM.png 1183w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Translated COVID-19 information by Doctors of the World<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d376638 elementor-widget elementor-widget-heading\" data-id=\"d376638\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4da4c6 elementor-widget elementor-widget-text-editor\" data-id=\"a4da4c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>While there is a lot more importance being given to <a href=\"https:\/\/translatebyhumans.com\/en\/services\/translation\/customer-service\/\">multilingual customer service<\/a>, it\u2019s still rare to come by a brand that can support enough languages to be considered entirely inclusive. Providing support in multiple languages is no easy feat but, professional LSPs can help you scale your needs without the extra burden of hiring linguists. One thing\u2019s for sure; your customers will thank you!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A key component of good customer service is ensuring that its multilingual. Take at look at these 5 industries that are nailing native language support!<\/p>\n","protected":false},"author":3,"featured_media":4134,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>These Industries Are Excelling At Multilingual Customer Service<\/title>\n<meta name=\"description\" content=\"See which industries and brands are leading the race to provide the best customer support, by going multilingual!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/translatebyhumans.com\/blog\/5-industries-excelling-at-multilingual-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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